Item: ChurnZero
Rating: 9
Author: Jessica Schillo

Use Cases and Deployment Scope

Our Customer Success department is using ChurnZero to manage our accounts. It helps us identify the accounts that are most at risk and focus on those rather than the healthy accounts. It's helping us reduce our churn risk.

Pros and Cons

I love the dashboard that gives me a great snapshot of what I have going on.
I love the ability to sort my accounts by churn score.
I love the usage tab on the account profile so I can see if my customers are actually using the software.

I wish things synced with Salesforce better. I don't like that I still have to go into Salesforce to update Contacts and wait for it to feed over.
I wish the reporting functionality was a bit less clunky.

Return on Investment

It has helped me identify potential churn risk and reach out to those customers.
It has helped me be more efficient in my workflow.

Key Insights

Do you think ChurnZero delivers good value for the price?

Not sure

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

Usability

Very easy to navigate and user-friendly. I picked up on it very quickly.

Support Rating

I'm not really involved in communicating with our CZ rep but I've only heard good things.

Likelihood to Recommend

I live and breathe ChurnZero. I spend my entire workday functioning in the system. Looking up accounts, digging into their usage, see the last communication I've had with them, pulling reports. I love the ability to run Plays to keep me focused on certain projects. Overall it's a great product that helps me manage my day well.

Efficiency and Churn Mitigation

Overall Satisfaction with ChurnZero