Overall Satisfaction with ChurnZero
When I first started with my company, our CSM team had virtually no standard means of keeping track of our accounts as a whole. Each CSM had an entirely different way of managing their account such as using Google Sheets, using Salesforce, some people used OneNote notebooks to record interactions, etc. If you were not a very organized person, it was very easy to lose track of opportunities with accounts, and you could easily forget to follow up on many things. Now that our CSM team utilizes ChurnZero, all of the CSM's are finally working through the same standard process, and we are able to track all of our accounts' metrics by following a comprehensive CSM dashboard that was built out by our team leads. I am so much more organized and on top of my accounts than ever before now that we use ChurnZero. Before ChurnZero, we also had to look into each account to get an idea of the health of that account, and that process could take at least 5 minutes per account. Now that we can see ChurnScores and get quick metrics on account health, it has saved me so much time identifying account health.
- Comprehensive dashboards with varying metrics.
- ChurnScores to identify client health immediately.
- Easy to see client usage.
- Easy to create account segments.
- Better visibility into contacts section.
- Better customer facing journeys (customers can view notes on progress, etc.).
- Improved layout for tasks and reminders. Think of Apple reminders app (able to separate into buckets, etc.).
- Record numbers of Renewal Rates Since Deploying.
- Record numbers of Expansion Rates Since Deploying.
- Improved onboarding times and attention to onboarding (less churn and fall-off).
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes