Essential to our Success
October 12, 2021

Essential to our Success

Kevin Walter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

We are using ChurnZero to make data-driven decisions and to streamline/automate various forms of targeted client communication. It allows us to quickly and easily qualify clients for targeted outreach based upon their usage, tenure, etc. It makes our communication more effective and our Client Success department much more efficient.
  • Qualify clients for automated outreach based on a multitude of criteria.
  • Makes it easy for CSMs to efficiently manage their clients.
  • Effective at identifying client health using highly customizable health scores.
  • Reporting could be a bit more robust.
  • Ability to target clients in certain areas via a radius feature.
  • More customizable options for client facing features like announcements and success panels.
  • Our CSM team is able to handle more clients more effectively.
  • We have a much better understanding of customer health and what impacts ChurnZero.
  • The entire team feels more confident in the impact of their communication and day to day work.

Do you think ChurnZero delivers good value for the price?


Are you happy with ChurnZero's feature set?


Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?


ChurnZero is complex, but it really kind of needs to be in order to be as robust as it is. It requires complex implementation and training. Having a dedicated expert at your company to manage and utilize [ChurnZero] daily is essential to getting the most out of it.
Support is responsive and helpful.
ChurnZero is incredibly beneficial to growing companies [that are] looking to support their client success teams and make them more effective. As a member of Client Success Operations, I am able to build out automated messaging, generate reports, identify trends, and monitor client health easily for the entire success team. This enables them to be both more efficient and more intentional with their client outreach.

ChurnZero Feature Ratings

Product usage
Help desk / support tickets
NPS surveys
Sponsor tracking
Not Rated
Customer profiles
Automated workflow
Internal collaboration
Customer health scoring
Customer segmentation
Customer health trends
Engagement analytics
Role-based user permissions
Integration with