Successful Customer Success with Churn Zero
March 14, 2022
Successful Customer Success with Churn Zero

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
ChurnZero is used by Customer Success and Sales Teams and Leadership for effective and efficient customer lifecycle management.
Pros
- Single Source of Truth for Customer Activity.
- Integration into Salesforce.
- Effective and efficient Account Manager through plays, journeys, and tasks.
Cons
- Personal Task and Special Project task management.
- Special Customer Project Folders that are unique from Journey's and Plays.
- Timeline functionality - history of the customer relationship displayed in a customizable timeline.
- Helped us reduce the number of places where customer data is kept.
- Made us more efficient by having collecting customer data in a single place.
- Easy to use - don't have to spend a lot of time becoming relatively proficient.
Similar, but ChurnZero was a better price point for all that it offers.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
Yes
Comments
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