ChurnZero is my Hero!
March 28, 2022
ChurnZero is my Hero!
Score 7 out of 10
Overall Satisfaction with ChurnZero
ESG is using ChurnZero to drive internal processes from deal close to wind down/churn. Through Customer Journeys, Playbooks, Alerts and Reporting mechanisms, we are able to create consistent internal processes for our Onboarding Managers and Program Managers. In leveraging ChurnScores and Live Exports within ChurnZero through meaningful data integration definitions, we are creating predictive analysis for customer risk and driving processes within the Task & Notification functionality in ChurnZero with clear action steps.
- Journey Task & Milestone Tracking
- Customer Health Scoring
- Alerting via Data Changes
- ChurnZero Created Fields for Customer Happenings
- CZ Data Structure Support / Flexibility for Native Integrations
- Playbooks to Support Email Messages to INTERNAL team members
- Customizable Dashboards for Pro Edition
- Baseline for TTO
- Baseline for TTV
ChurnZero has better UX/UI. Same complex configuration capability with easier use-case functionality.
Do you think ChurnZero delivers good value for the price?
Are you happy with ChurnZero's feature set?
Did ChurnZero live up to sales and marketing promises?
Did implementation of ChurnZero go as expected?
Would you buy ChurnZero again?
Overall, I only have a few product enhancement requests. As a whole, ChurnZero is a really amazing product and platform.
Quick response time, great knowledge-base, knowledgable support employees.
ChurnZero offers the most aesthetically pleasing UI and a UX that makes complex configurations and enablement achievable for admins across varying levels of expertise. As an admin, set up is a seamless experience. As a user, I have concrete functionality to enable me to be effective in my day-to-day; as well as strong visibility regarding what's happening with customers given ChurnZero's core functionality and Segments. I think there are areas where CZ (ChurnZero) could become an even better platform; data aggregation support across multiple sources for account insights and dashboard feasibility, internal email messaging via playbooks, and with more data structure flexibility.