ChrunZero is great for CSM's!
August 09, 2022

ChrunZero is great for CSM's!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with ChurnZero

We use ChurnZero to log all of our interactions with our clients. we can also use it to see usage within the system. We also use it to mass communicate to them and then can use that to track those who open it.

Pros

  • Lots of things that it can do!
  • Keeps you organized!
  • Send yourself tasks!
  • Keep track of all client interactions

Cons

  • There is so much that you can do that I don't know where to start!
  • Wish it was easier to report on things.
  • It helps us track if people are not using our software.
  • Allows us to be more proactive with data.

Do you think ChurnZero delivers good value for the price?

Not sure

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

I think it is a pretty easy tool to use. There is tons to do that I need to continue to dive into.
I have never reached out for support.
We spend our day contacting our clients and making sure they are happy. ChurnZero is amazing to use so that we can keep track of every interaction by the client. We can create tasks as to-do lists for proactive reach outs. Great tool for all things needed for your CSM teams!

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
9
NPS surveys
10
Sponsor tracking
8
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
9
Revenue forecasting
9
Dashboards
9
Not Rated
Role-based user permissions
Not Rated
API
Not Rated
Integration with Salesforce.com
8

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