Item: ChurnZero
Rating: 8
Author: Brad Hackett

Use Cases and Deployment Scope

Customer Success and Onboarding team uses this. It addresses customer behavior scores, all customer communication, and allows our processes to be automated.

Pros and Cons

Integration with Pendo
Task automation
Visibility of customer data
Customer Health Scores

Dashboards
Email customizability with Plays/In-app

Return on Investment

Measurable Onboarding Success Metrics increased 20%
Reduced administrative role with system - savings of $60,000 annually
Eliminated manual steps in customer communication via plays, estimated savings of $5,000 annual time saved annually.

Usability

Overall it flows well. Areas of improvement in communication customizability & dashboard functionality. Also, we have not been able to manage renewals very well for our SAAS customers

Support Rating

CSM very responsive. Support also responsive when we have needed to engage with them.

Churnzero has been a great platform for us. We are constantly finding new ways to get more out of it. Unfortunately, we did not get fully engaged with it internally for buying until the last 6-months. Our CSM, Tina is amazing, and Kerry prior was amazing as well. They take the time to understand your business and follow up on tasks/requests diligently.

Customer Health Meets Proactive Data

Software Version

Overall Satisfaction with ChurnZero

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Key Insights

Do you think ChurnZero delivers good value for the price?

Are you happy with ChurnZero's feature set?

Did ChurnZero live up to sales and marketing promises?

Did implementation of ChurnZero go as expected?

Would you buy ChurnZero again?

Other Software Used

Usability

Support Rating

Likelihood to Recommend

ChurnZero Feature Ratings