ChurnZero: The Game-Changer for Customer Success
July 10, 2023
ChurnZero: The Game-Changer for Customer Success
Score 10 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ChurnZero
We use ChurnZero to scale our Customer Success team and process. ChurnZero helps us to understand customer health, activity, engagement and next steps (the overall customer journey). With the launch of ChurnZero we are able to focus our CS Teams' time on the customer rather than the burdens of admin task tracking.
- Customer Journey tracking
- Communication Templates/Plays
- Reporting
- AI
- UI/UX
- Positive: Consistency in process
- Positive: Renewal & sponsor tracking
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes