Love ChurnZero!
Updated July 07, 2023
Love ChurnZero!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
ChurnZero is being used by our Customer Success department and helping us scale. It makes it possible for our CSMs to work with more customers by aggregating data and automating touch points. It also helps our CSMs know the next best actions they should be taking with their customers and gives them a tool to do most of their daily work.
- Automating touch points
- Aggregating data
- Identifying customer needs
- Could be better with true e-mail templates
- Ability to reply to e-mails from a inbox like page would be huge
- The visuals are a bit outdated
- Helped us scale our CSMs account load by 10 to 15 percent so far
- Helps align our onboarding team with company objectives
- Outreach and Gainsight PX
I have never used a true Customer Success software but I researched about 10 and did a lengthy process of elimination to land on Churnzero.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes