Love ChurnZero!
Updated July 07, 2023

Love ChurnZero!

David Jensen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

ChurnZero is being used by our Customer Success department and helping us scale. It makes it possible for our CSMs to work with more customers by aggregating data and automating touch points. It also helps our CSMs know the next best actions they should be taking with their customers and gives them a tool to do most of their daily work.

Pros

  • Automating touch points
  • Aggregating data
  • Identifying customer needs

Cons

  • Could be better with true e-mail templates
  • Ability to reply to e-mails from a inbox like page would be huge
  • The visuals are a bit outdated
  • Helped us scale our CSMs account load by 10 to 15 percent so far
  • Helps align our onboarding team with company objectives
I have never used a true Customer Success software but I researched about 10 and did a lengthy process of elimination to land on Churnzero.

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

It's simple and straight forward to use and allows plenty of modification.
They are quick to respond when we have issues and always willing to give us guidance when we are trying to configure new processes.
I really would only use it in a customer success department that is aiming to scale.

ChurnZero Feature Ratings

Product usage
9
NPS surveys
8
Customer profiles
10
Automated workflow
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
6
Role-based user permissions
10
API
10
Integration with Salesforce.com
10

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