Item: Webex App
Rating: 9
Author: Verified User

Overall Satisfaction with Cisco Jabber

Use Cases and Deployment Scope

We deployed Jabber to all laptop users (~340, company-wide) before the government announced a circuit breaker (stay-at-home notice). It allows users who are working remotely to remain contactable for both internal colleagues and external parties which is important for collaboration and improves productivity. In addition, it avoids making users use their personal mobile phone for work, which would incur additional costs to monthly phone bills.

Pros and Cons

Pros

Supports SAML SSO
Integration with Outlook Calendar
Screen Sharing
Superior Voice/Video Call Quality

Cons

Missing Speed Dial Feature
Unable to Access Voicemails

Return on Investment

We scrapped the plan to refresh some old physical IP Phones. Instead we will deploy Jabber with good quality headphones.

Alternatives Considered

We did not evaluate other products as we already have Cisco IP Telephony infrastructure in place.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Microsoft Teams, Skype for Business (formerly Lync)

Likelihood to Recommend

It is very useful especially in this new norm when more users are working remotely. However, other collaboration tools (for example Microsoft Teams) are gearing up and getting more popular except not integrated with PSTN. Cisco Jabber may get eliminated and replaced if other tools are able to integrate with PSTN.

Cisco Jabber Review