Cisco Jabber Review
August 27, 2020

Cisco Jabber Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

We deployed Jabber to all laptop users (~340, company-wide) before the government announced a circuit breaker (stay-at-home notice). It allows users who are working remotely to remain contactable for both internal colleagues and external parties which is important for collaboration and improves productivity. In addition, it avoids making users use their personal mobile phone for work, which would incur additional costs to monthly phone bills.
  • Supports SAML SSO
  • Integration with Outlook Calendar
  • Screen Sharing
  • Superior Voice/Video Call Quality
  • Missing Speed Dial Feature
  • Unable to Access Voicemails
  • We scrapped the plan to refresh some old physical IP Phones. Instead we will deploy Jabber with good quality headphones.
We did not evaluate other products as we already have Cisco IP Telephony infrastructure in place.

Do you think Webex App delivers good value for the price?


Are you happy with Webex App's feature set?


Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?


Would you buy Webex App again?


It is very useful especially in this new norm when more users are working remotely. However, other collaboration tools (for example Microsoft Teams) are gearing up and getting more popular except not integrated with PSTN. Cisco Jabber may get eliminated and replaced if other tools are able to integrate with PSTN.

Webex App Feature Ratings

Not Rated
Integrates with Outlook

Cisco Jabber Support

Support has been serving us well for the past few months.