Webex Teams is the application I did not know I needed until I used it
Updated October 06, 2020

Webex Teams is the application I did not know I needed until I used it

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Teams

My office has been using Webex Teams for more than 4 years, but I have only been in the office for 3 years using Teams. We originally used Teams when it was branded as Cisco Spark. We have soft-launched this product to our 50,000+ students and staff/faculty and will be doing a full launch this fall. This allows for Presence and IM which are the best parts. In addition, Teams integrates tightly with Webex Meetings, allowing recording and joining your Meetings Personal Meeting Room natively from Teams. Likewise, it works very well with video calling for office meetings and also has additional capabilities to utilize SIP calling, allowing Teams to work in our traditional videoconference environment.
  • IM
  • Presence
  • Video Calling
  • Recording
  • Teams has increased productivity.
  • Teams has increased collaboration.
  • Teams has increased morale via more communication.
Teams is the cloud version of Cisco Jabber. With our current licensing model (SPK-EDU) we can license a nearly unlimited amount of users in our organization and register our Cisco video endpoints and phones to the cloud. Jabber, the on-premise predecessor, required CUCM (Cisco) licensing for every user and did not offer additional, free, endpoint registrations.
Interdepartmental communication and video calling.

Cisco Webex Experience

Webex Teams offers both Group chats, Teams' spaces and 1-on-1 chats on a single pane. This simplifies me finding the last message sent to one or more spaces. Every space has a dedicated video SIP address (I suppose this is dependent on your licensing levels) so I can initiate a meeting/call to the space from a video endpoint. Don't have your Teams app or video endpoint nearby? All Webex Teams spaces also have dial-in info so i can use plain old telephone to connect to my peers (maybe licensing dependent). I haven't had a chance to play with the new AI features of EVA but I have hear good things. Integrated with Webex Calling (legacy Broadsoft Calling?) I can take and make real calls to the telephony network and add-in Webex Teams users into a conference.
We are using a site linked Webex Meetings (Site Admin) with Webex Teams. This ties together the Webex Teams presence with Webex Meetings presence. It additionally adds recording and other previously unavailable features for our Webex Teams spaces. We trialed adding in OneDrive/Sharepoint integration, which was deemed easy and productive, but ultimately did not combine the Office365 tie-ins.
Webex Teams natively has end-to-end encryption. The reports we can pull from Webex Control Hub are crucial to prove productivity, through number of messages and files sent, and number of video calls. All the while the end-user has full confidence in the security of the platform. We have not integrated, but looked into DLP (data loss prevention) that would allow organizations to automatically flag or redact sensitive or classified information. How secure is that!?