My Cisco Jabber Review
Updated November 15, 2023
My Cisco Jabber Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex App
The organization is using Cisco Jabber all along LATAM as a collaboration and communication tool, which includes voice, messaging, voicemail, file transfer service and persistent chat messages, for all staff personal and for any device (laptops and mobile devices), including internet connectivity though the Expressway servers. We are not experiencing problems to mention.
- As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
- Easy to collaborate from any device (mobile and personal computers). Multiplatform.
- Administrators able to customize the application's features as much as they need.
- Easy to integrate with Active Directory and Outlook. Unique user and password.
- Voice calls and messaging completely secure.
- Persistence chat for mobile.
- Look and feel could be better than currently is.
- Not many emoticons are available in the standard way.
- Give the chance to the end users to upload the contact photo.
- During COVID-19 [it] was a great way to stay communicated with the organization's co-workers.
- Return on Investment.
- Business continuity during pandemic times.
- Webex App
- Webex Calling
Hybrid work was important duing pandemic times and was definitivelly a challenge for organizational culture.Organizations need to create a culture that is supportive of both in-office and remote employees. This may involve things like creating clear expectations, providing training and support, and fostering a sense of community. Overall, Cisco Webex app is a valuable tool for organizations that are planning or implementing hybrid work.
- Skype for Business (formerly Lync)
Cisco Jabber prevails over the Skype for Business option, particularly in those organizations where Cisco infrastructure exists, such as the Communications Manager suite, voice gateways and brand devices that use services for the PSTN, since integrations and interoperability are essential. practically native.
Additionally, it could be added that the support of the manufacturer, even the integrations towards other 3rd party vendors such as Microsoft, are very well developed.
Additionally, it could be added that the support of the manufacturer, even the integrations towards other 3rd party vendors such as Microsoft, are very well developed.
Do you think Webex App delivers good value for the price?
Yes
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Webex App go as expected?
Yes
Would you buy Webex App again?
Yes