My Cisco Jabber Review
Updated May 21, 2021

My Cisco Jabber Review

Leonardo Gonzalez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Jabber

The organization is using Cisco Jabber all along LATAM as a collaboration and communication tool, which includes voice, messaging, voicemail, file transfer service and persistent chat messages, for all staff personal and for any device (laptops and mobile devices), including internet connectivity though the Expressway servers. We are not experiencing problems to mention.
  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
  • Look and feel could be better than currently is.
  • Not many emoticons are available in the standard way.
  • Give the chance to the end users to upload the contact photo.
  • During COVID-19 [it] was a great way to stay communicated with the organization's co-workers.
  • Return on Investment.
  • Business continuity during pandemic times.
Cisco Jabber prevails over the Skype for Business option, particularly in those organizations where Cisco infrastructure exists, such as the Communications Manager suite, voice gateways and brand devices that use services for the PSTN, since integrations and interoperability are essential. practically native.
Additionally, it could be added that the support of the manufacturer, even the integrations towards other 3rd party vendors such as Microsoft, are very well developed.

Do you think Cisco Jabber delivers good value for the price?

Yes

Are you happy with Cisco Jabber's feature set?

Yes

Did Cisco Jabber live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Jabber go as expected?

Yes

Would you buy Cisco Jabber again?

Yes

BlueJeans Meetings, Cisco Webex Meetings, Cisco Unified Communications Manager (Call Manager)
Jabber is well suited [for] those organizations where the infrastructure is the capable to support the requirements of Jabber solutions, CUCM, IMP, and there is more room to accommodate additional features such as Mobile Remote Access (using Expressways) media file transfer or persistence chat. Notice that knowledge in Cisco collaboration products is needed in order to design, implement, support and maintain the platform. Other than that supposed to be a less appropriate IT scenario.

Cisco Jabber Feature Ratings

Mobile Access
10
Search
7
Chat
10
Notifications
9
Discussions
10
Versioning
9
Video files
8
Audio files
8
Document collaboration
8