1. Home
  2. Secure Service Edge Platforms
  3. Cisco Umbrella Reviews
  4. User Review of Cisco Umbrella
Cisco Umbrella works well.
May 04, 2021

Cisco Umbrella works well.

Ryan Lee | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Umbrella

We use Umbrella to help block unwanted websites from being navigated on company use machines. We use it across the entire organization both on a client level via the VPN add-in and on each designated network via umbrella proxy devices. It helps keep people from inadvertently navigating to known malicious websites.
  • Blocks malicious websites.
  • Integrates with SecureX to help with single pane of glass.
  • Easy to update and add websites to block or to whitelist.
  • Higher overhead to maintain with the appliances needed.
  • Not as simple to rollout client as some products are.
  • More reports and more information rich dashboard would be nice.
  • Umbrella occasionally keeps users from navigating to very malicious websites.
  • Helps block some fake sites from scraping user credentials.
  • Keeps users from navigating to genres you want to block such as social media or music if you desire to be the internet police.
It works well for remote offices and we don't notice any performance impact. It is harder to deploy via VPN clients but still very effective. Does block an alarming amount of traffic from some users and give you insight into people who need more security education.
Since we are all-in on the Cisco security suite it integrates very nicely. We view and address threats using the SecureX interface and have the client installed on AnyConnect users as well. Those integrations make it very easy to have as yet another layer of defense and insight into our environment. With a small IT group, the ability to quickly integrate with the click of a few buttons is very nice.
I have never used Cisco's support team for Umbrella. I will rate them a 9 based on my experience with other TAC issues. All the work that we did either to implement or to support is done internally or via an MSP that assists us regularly. The system is easy enough and stable enough that we have never had to leverage Cisco TAC on anything yet.
We have had Cisco Umbrella for a very long time and with zero issues to date; the need to evaluate other products has not come up yet. I have used appliance-based web filters in the past and having it at the DNS level is nicer IMO for the level of redundancy it provides and the ability to function with failures.
Microsoft 365 (formerly Office 365), Duo Security, Nessus
I would recommend Umbrella to anyone looking at having some outbound blocking. It works and I have not found another product that works as well. The problem with outbound filtering is that you can only block so much before you get way too many false positives. It is hard to find the balance that works.