Umbrella DNS Filtering for Everyone
Updated May 04, 2021

Umbrella DNS Filtering for Everyone

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Umbrella

We are using Cisco Umbrella for DNS Security and URL filtering. Our entire organization uses DNS forwarded to Cisco Umbrella. Our mobile users use the Cisco Umbrella profile loaded into the Cisco Secure Mobility Client to protect both inside and outside the firewall. Cisco Umbrella adds another layer of security to our multi-layered setup at an affordable price.
  • The up-time has been excellent so far.
  • The Umbrella profile loads right into our Cisco Secure Mobility Client setup.
  • The Active Directory implementation is convoluted and complicated.
  • Would like to be able to create a rule (block or allow) directly from the reporting pages.
  • Umbrella adds a significant layer of security at an affordable price.
  • Although affordable, the cost is not insignificant, so it also adds another layer of cost to our security budget.
We do not pay for phone support from Umbrella, so our support is only through the knowledge base and email support. Umbrella support always replies within the specified time, and their support has been excellent except for the issues regarding Active Directory setup and configuration, although I am not sure I would blame support from those issues--that is probably more of an engineering issue.
We were using the Barracuda Networks Web Filtering appliance for a portion of this use case, and at one time, we were using both Umbrella and Barracuda Web Filter. We let the Barracuda support expire due to issues between Barracuda Support and Sales, and have since been using only the Umbrella service. The Barracuda was much easier to configure for use with Active Directory, but Umbrella seems to provide a better overall layer of protection.
Cisco Umbrella protects all of our endpoints both inside and outside of the firewall. Simple DNS forwarding allows this solution to be used by even the smallest of organizations, and indeed, it is even appropriate for home use. The more complicated the network, the more difficult it is to configure the Active Directory integration.