A happy Cisco Umbrella user with happy end users
September 12, 2021

A happy Cisco Umbrella user with happy end users

kevin mcgillicuddy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Umbrella

We have deployed it to the entire company, in addition to their mobile devices (laptops) when they are offsite. For us, this solves the web filtering that in the past was cumbersome to manage. We did not want a heavy proxy web filter, but a general best effort one based on DNS. This product does that for us as well as generates great security alerts on malware using DNS.
  • Security.
  • Webfiltering.
  • Easy setup.
  • Reporting.
  • MacOS web filtering IP layer.
  • Mobile device - iOS and Android.
  • Webhooks.

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  • Helped with security.
  • Prevents basic, bad website categories without overloading helpdesk with proxy issues.
  • Good mix of security and end-user experience.
With the small application, it provides IP layer filtering. On MacOS it is iffy, but on Windows it works great. This helps the system understand what user is on a laptop at that time. If some devices don't support this you can set public DNS to their system and it will provide a very basic level of coverage. With us being more remote the coverage expanded easily to our workforces at home and everyone has been very happy.
We have not integrated with any third parties yet. Although, we have looked into the integration with Cisco Meraki access points for filtering at the AP level before the traffic goes any further. However, COVID has caused us to shift some priorities. We do not have a SEIM to log into, but we are evaluating a few solutions right now that Umbrella supports.
They provide a very quick response if I need to email or call in. They also have chat bots, which are decent in providing some help, but the documentation answers most of our questions because it is well written.
We used a product before this called iPrism by EdgeWave and also briefly tried Barracuda Web Security in the cloud. We were having such a large influx of service desk calls about proxy-based layer 7 web filters that we wanted to step back and pick something more at the DNS level, to protect our employees but not hover over their social media use, etc. Cisco will also employ a layer 7 proxy if a site is suspicious, which does require us to push a certificate out should we want that feature. For most policies we have it enabled.
Veeam Backup & Replication, Microsoft 365 (formerly Office 365), AWS Lambda
This product works with hybrid cloud or companies fully in the cloud, but identity management could get harder. We have 500 users. Sometimes, due to the nature of DNS requests, it can be hard to see the forest through the trees or get false positive hits because some ads on a legitimate website loaded something bad. Overall the security it provides is very good and the insight into web browsing is very helpful. Being a SaaS product makes it easy to set up and maintain.

Evaluating Cisco Umbrella and Competitors

Yes - EdgeWave iPrism - we were having a lot of issues with the layer 7 proxy and end-users getting frustrated with security impeding work but not much pay off from a protection standpoint.
  • Product Features
  • Product Usability
  • Product Reputation
We love the cloud model and how it's structured as DNS Security. This helps users get "invisible" protection and allows us to feel good about trapping malware and keeping an eye on certain bad site categories.
We would not change anything. We are very happy.