Item: Cisco Unified Communications Manager (Call Manager)
Rating: 8
Author: Ryan Thompson

Clearpoint uses Call Manager to connect remote and internal phones across a nation-wide organization.

At the time of our merger, Clearpoint chose Cisco over Avaya due to large-scale upgrade Avaya would have required.
Adding phones and upgrading was still costly, but ROI was overall positive, even with having to transition some users from Avaya.

Prefer Cisco to Avaya for administration and for overall ease of use. Both can be costly depending on the organization's individual situation.

Great for use for most organizations. The main negative is the cost, which can be burdensome.

Managing Call Manager

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)