Review of Callmanager in a global setup
February 04, 2019

Review of Callmanager in a global setup

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

I'm using the Call Manager as central call control solution for our global voice and video endpoints including our Jabber clients. It's the central call control solution for all locations worldwide and helps us to provide a harmonized IT workplace for all users. Besides the standardization of the workplace, it helps to improve service processes through centralized management of the solution.

Pros

  • Large ecosystem to integrate additional solutions like for DECT or emergency services. If it's not included as a basic feature, there is a large possibility that a Cisco solution partner has a fitting solution.
  • High flexibility
  • Long support times

Cons

  • Updates take too long and too many steps
  • Administrative possibilities, many features of video endpoints cannot be configured via Call Manager
  • Licensing - it's too complex because of the many different models
  • Fast return of investment by replacing existing solutions with high service costs
  • Faster rollout of new location through a centralized approach
  • Set the base for new services
No other evaluated solutions provided the required scale and availability in combination with the central solution approach. All other solutions required more onsite equipment to provide the same services or had issues to provide services on a global scale
Enterprises with many locations searching for a centralized on-premises solution which are interested in standardization and central management. I would recommend it less for small business with one location because of the complexity to implement and the resource requirements. For smaller solutions other products would fit better.
For video only solutions maybe an expressway as call control would be sufficient and Call Manager too oversized.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

9.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
5
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Video conferencing
10
Audio conferencing
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

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