Cisco Webex Meetings Review
Aarón Barton | TrustRadius Reviewer
Updated January 31, 2020

Cisco Webex Meetings Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Webex Meetings

We use Webex Meetings to hold presentations with our clients and partners. We also use it for webinars, and we have never had a problem with it.
  • I can easily see the meeting information in my Outlook invitation.
  • Audio is very clear.
  • Intuitive software.
  • The app is reliable.
  • Nothing that needs to be improved.
  • The cost is very low and the meetings we hold with it are priceless.
  • Cisco Unified Communications Manager (Call Manager)
Our vendor responds always in a timely manner, and all issues are solved fast.
The product is used company-wide in all departments for communication.
  • Outlook
  • Mobile Phone
It was very easy to do, as Webex automatically integrates with our Outlook system.
With Cisco Webex Meetings, you can integrate with Outlook, and you can share selected applications and not only your screen. We had an improved audio experience as well with Cisco Webex.
Cisco Webex Meetings is great for getting reliable communication with anyone, anywhere. Even if you are not on your laptop, you can attend a meeting from anywhere. I even attended a meeting once while on vacation via my smartphone.

Webex Meetings Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
9
Mobile support
9
Desktop sharing
10
Whiteboards
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Slideshows
10
Live chat
10
Audience polling
10
Q&A
10
User authentication
10
Participant roles & permissions
10

Using Cisco Webex Meetings

10 - Remote presentations to our business partners and clients and webinars
1 - Basic knowledge about internet connections, and user preferences configurations.
  • Webinars
  • Remote sale presentations
  • For weekly sales dept meetings
  • For remote job interviews
  • Get more interaction with our clients
  • Go to new markets, interact remotly
Because it's great when I want to set the meetings, and I had never had any problem with it.
Our clients are used to Cisco Webex, it´s natural for them to go in the meeting.

Evaluating Webex Meetings and Competitors

Yes - Join Me, we replace it because some of our clients did not considered secure to connect to it
  • Product Features
  • Product Usability
  • Product Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
Producto reputation and we allready have other Cisco Products.
No, I will not make any change.

Webex Meetings Implementation

I have no problems with the implementation, I really recomend Cisco Webex its secure, relliable, and our clients are really used to it.
Change management was minimal - We allways knew that Cisco Webex was a better tool than the one we had before,
  • Some of my team partners had problems getting use to it
  • Sometimes we forgot the password

Webex Meetings Support

ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
I really havent use tech support right now, because we have a tech support dept.

Using Webex Meetings

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Set meeting with Outlook
  • Copy and send the meeting url
  • Sometimes others can't hear me
  • Sometimes others can't see my video.
Yes - Very usefull, I once was on a roadtrip and I attend to a meeting with no problem.
Because I use it everyday, with no problems even on my smartphone