Overall Satisfaction with Webex Meetings
We use Webex Meetings to hold presentations with our clients and partners. We also use it for webinars, and we have never had a problem with it.
- I can easily see the meeting information in my Outlook invitation.
- Audio is very clear.
- Intuitive software.
- The app is reliable.
- Nothing that needs to be improved.
- The cost is very low and the meetings we hold with it are priceless.
- Cisco Unified Communications Manager (Call Manager)
Our vendor responds always in a timely manner, and all issues are solved fast.
The product is used company-wide in all departments for communication.
- Outlook
- Mobile Phone
It was very easy to do, as Webex automatically integrates with our Outlook system.
With Cisco Webex Meetings, you can integrate with Outlook, and you can share selected applications and not only your screen. We had an improved audio experience as well with Cisco Webex.
Webex Meetings Feature Ratings
Using Webex Meetings
10 - Remote presentations to our business partners and clients and webinars
1 - Basic knowledge about internet connections, and user preferences configurations.
- Webinars
- Remote sale presentations
- For weekly sales dept meetings
- For remote job interviews
- Get more interaction with our clients
- Go to new markets, interact remotly
Evaluating Webex Meetings and Competitors
Yes - Join Me, we replace it because some of our clients did not considered secure to connect to it
- Product Features
- Product Usability
- Product Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
Producto reputation and we allready have other Cisco Products.
No, I will not make any change.
Webex Meetings Implementation
- Implemented in-house
Change management was minimal - We allways knew that Cisco Webex was a better tool than the one we had before,
- Some of my team partners had problems getting use to it
- Sometimes we forgot the password
Webex Meetings Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Poor followup |
Not Sure
I really havent use tech support right now, because we have a tech support dept.
Using Webex Meetings
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Set meeting with Outlook
- Copy and send the meeting url
- Sometimes others can't hear me
- Sometimes others can't see my video.
Yes - Very usefull, I once was on a roadtrip and I attend to a meeting with no problem.