Cisco Webex Meetings has enabled us to continue business as "mostly" usual
October 09, 2020

Cisco Webex Meetings has enabled us to continue business as "mostly" usual

Adam Eberhardt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Meetings

Webex is used across our entire organization for use cases ranging from enabling remote workers to continue their work and connect with their peers, to professional development training both for in-house staff and attendees from across the globe to recruitment meetings of prospective staff by HR and medical residents from all of our medical provider groups.
  • Provides a stable connection, allowing users to have confidence in scheduling their important events.
  • Provides a quality connection so that our educators can be assured that their carefully crafted message gets across.
  • Provides a professional platform for collaboration.
  • Meetings would be improved if it was available on more devices, for example, Facebook, and Google devices.
  • Meetings needs to regain the edge of being first to market with new and needed updates in functionality.
  • Meetings should do better marketing themselves beyond the enterprise market.
  • It is impossible to estimate the positive impact Webex has had on our ROI during COVID. It has almost single handedly allowed us to continue working.
  • Webex also allowed our Professional Development team to branch out from in-person limitations to training, to the entire world.
  • Zoom
We selected Webex over Zoom after evaluating Zoom for a year. In the end it was the integration of Webex into their own hardware that enabled ease of joining a meeting, and administration of all users, licenses, devices, and settings in one pane of glass, which is control hub. Since COVID, we have also been pleased with some of the functions that Webex has offered to track the number of people in any given space.
I had considered giving a 9 since near the beginning of COVID there were some outages, but then I considered that literally everyone had outages at that time, and only Webex not only recovered quickly, but has offered a consistent uptime since that time. Webex and Cisco did what they needed to do on the back end, which is a resource that other platforms cannot offer.
We have found the software to be scalable throughout our organization. Our initial rollout was only a few dozen users, but with the rapid advent of COVID, we needed to expand our user base to essentially our entire organization almost over night. This was so easy and seamless that there were no issues whatsoever. Some of this was facilitated by Flex licensing.
Cisco Webex Meeting loads quickly enough as to be almost instant. We have noticed no slowdowns for any systems that Webex integrates with, but we have noticed that the custom backgrounds do use a fair amount of system resources. Using Blur instead of a custom background seems to help, but there is still a fair amount of resources used.
I believe that Webex Meetings is suitable for any scenario. It doesn't matter if you have a larger org like ours where all divisions are using Webex and you need access to single pane control and troubleshooting like Control Hub offers, or you're a single user at home trying to stay connected, Webex suits all of those needs.

Webex Meetings Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Desktop sharing
Calendar integration
Meeting initiation
Record meetings / events
Live chat
Audience polling
User authentication
Participant roles & permissions

Cisco Webex Experience

Webex's user-friendliness has accelerated what might otherwise been a more lengthy rollout process. While we have had to do some user training for some of our staff, in general we have found that folks can just jump right in and learn the platform without much fear of breaking anything, or looking foolish.
At this time, we rely heavily on the core functions of Webex, which are enabling us to work, meet, train, and recruit remotely. In the future we may implement Webex Calling, and messaging needs to keep everything in one are for ease of access and administration, but at this time, we are not integrating those functions.
I suppose the best recommendation that I can give relative to Webex's providing a secure collaborative space is that I haven't given it any thought at all since our roll out of Webex. There have been literally zero issues that have arisen from our security teem, and no reported instances of any issues relating to security throughout our organization.