Cisco Webex Meetings - Constantly Evolving and Adding Features and Functionality
October 02, 2020

Cisco Webex Meetings - Constantly Evolving and Adding Features and Functionality

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Cisco Webex Meetings

Cisco Webex Meetings has always been a part of our collaboration suite at ePlus, but with COVID-19 and no longer heading into the office, it has proven to be one of our most valuable tools to maintain a collaborative environment across our organization as well as with our customers whom we support.

Pros

  • Webex Meetings is easy to pick and use for non-technical users
  • Webex Meetings allows us to meet face to face while away from the office
  • Webex Meetings improves on its user experience and features with monthly updates
  • Webex Meetings integrates seamlessly with Cisco Room devices

Cons

  • Webex Meetings lacks the functionality to share 2 separate screens at the same time
  • Webex Meetings as it stands today has still not been integrated into Cisco's "Unified App" which they've been talking about for years
  • Webex Meetings doesn't have any sort of background noise reduction/suppression technology built in like some competitors
  • Webex Meetings has enabled our entire workforce to stay safe and work from home
  • Webex Meetings has enabled us to work face to face with coworkers and customers around the globe
  • Webex Meetings purchased in an enterprise agreement provides the lowest monthly investment and the returns offered by using this software are absolutely worth that cost
Automatic background noise suppression has still not made it into the October 40.10 release, however it is slated to be released soon. The real-time transcription can be a huge help when reviewing a recording of a training or presentation, as well as allowing us to use the Webex Assistant to take down notes from those transcriptions is incredibly powerful. A dedicated scribe or minutes person is no longer needed in meetings with the AI capabilities of Webex Meetings.
Our company uses Cisco Webex Teams in conjunction with Webex Meetings to allow us to communicate outside of meetings. Cisco has been pushing for a "Unified Client" experience for years and it looks like that might finally be coming to fruition within the next couple of months. Until then, we're still using 2 separate Cisco collaboration clients to aid our workflows and collaboration, but hope to use the combined, modular experience as soon as its available.
Cisco Webex Meetings has always been very secure compared to its competition (IE, Zoom). Meeting passwords are sent out in invitations, but they're also baked directly into the join link sent out which makes it easy for anyone joining from a computer to securely connect to the meetings without the fear of "Zoom-bombing". Strong encryption is used across every hop of the journey to the Webex Cloud and back.
Cisco Webex Meetings has traditionally been slightly more challenging for end users to pickup compared to Zoom, however with some of the latest user interface updates Webex Meetings has become much more user friendly and easier to navigate. Compared to Microsoft Teams, Cisco Webex Meetings has more integrations with the other software we use daily making it easier to access and position in front of users.
Cisco Webex Meetings has historically had a great track record of not going down or having any big outages compared to its competitors like Zoom which had a MASSIVE outage the first day of many online classes this calendar school year. Cisco also has an on premises offering to enable an enterprise to run their own instance of Cisco Webex Meetings off of the Cisco Cloud for any businesses that don't want to rely on the traditional cloud nature of Webex Meetings.
Cisco Webex Teams is incredibly easy to deploy to a fleet of user devices and scales well with our large company (Almost 2000+ employees). Cisco has a strong back end to support the massive growth we saw with online collaboration tools with the impact of the Coronavirus, and they are able to spin up additional Webex clusters to meet demand as needed.
Cisco Webex Meetings has always been a fast and responsive application which updates in the background in a matter of seconds. With the addition of blurred and custom backgrounds, some users have seen some degradation of the experience with their PC's CPU resource being pegged at 100% usage. Cisco has acknowledged this is a bug and unintended. They are working on a fix for this high CPU utilization issue and hope to get the application back to a point where I can comfortably rate its performance a "10".
With the latest September 40.9 update, breakout rooms have been introduced as well as co-hosting which makes the new Webex Meetings experience absolutely PERFECT for the SLED market for elementary school up to college and even professional trainings. With the introduction of blurred and custom backgrounds this also makes it much easier for work from home users to feel comfortable being on camera without worrying about what might be going on in the background.

Webex Meetings Feature Ratings

8.8
High quality audio
9
High quality video
9
Low bandwidth requirements
8
Mobile support
9
7.5
Desktop sharing
8
Whiteboards
7
8.5
Calendar integration
9
Meeting initiation
8
Record meetings / events
9
Slideshows
8
9.0
Live chat
9
Audience polling
9
Q&A
9
9.0
User authentication
9
Participant roles & permissions
9
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

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