Jabber vs. Webex Teams
November 20, 2020

Jabber vs. Webex Teams

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Teams

Basically, we replaced Jabber with Cisco Webex Teams about 11 months ago. There have been lots of issues specifically with Cisco Webex Teams on iPhone and Windows Teams as well. All issues have been successfully resolved by TAC. There are some features that still not supported yet, such as search by extension, park call, etc. Users tend to compare features with Jabber. So far, it's been an interesting learning curve for the users and Cisco Webex Teams has been widely adopted by the all users now.

Pros

  • Team messaging
  • Mobile phones and desktop support
  • Able to open TAC cases and collaborate with other Cisco TAC teams
  • Calendar integration with Outlook

Cons

  • For incoming calls, ring notifications don't work well on iPhone iOS 14.2
  • Search by phone extension instead of name
  • Call park feature
  • Webex presence integration with Cisco Unified Attendant Console Advanced
  • Some key features aren't supported when compared to Jabber
  • Increased collaboration as we have more accessibility via Cisco Webex Teams on mobile
  • Better integration with Outlook
We wanted to upgrade to Cisco Webex Teams because of the collaborative and meeting features as well integration with Outlook.
Some issues are still pending and some features aren't supported.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

No

Would you buy Webex App again?

Yes

It's been widely adopted by the company and it has most of the features we were expecting.
In our environment, we are using Cisco Webex Teams with UC calling and it has been widely adopted now, but it still lacks some key features when compared to Jabber (our previous platform).

Webex App Feature Ratings

Project Management
7.6
Scheduling
8
Workflow Automation
7
Mobile Access
9
Search
8
Visual planning tools
6
Communication
9.0
Chat
9
Notifications
9
Discussions
9
Surveys
9
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
9
File Sharing & Management
8.0
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
8
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated

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