CitrixShareFile: Love It, but not the Price!
August 30, 2018

CitrixShareFile: Love It, but not the Price!

Rebecca Neilson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Citrix ShareFile

I use it to request files like bank statements, etc. I also use it to send files and photos to clients. I am a small corp. and have only 1 employee. So it is used by the whole organization. I have also been using it for estimates, engagement letters and tax forms I need signed in conjunction with e-signature.

Pros

  • Sharing of documents with clients. They can easily access and view documents.
  • Requesting documents from clients. My clients find it easy to upload their documents.

Cons

  • Would like to see the price lower.
  • I would also like to see a clearer help section with how to's for easier use in our office.
  • Have indefinite storage times on all documents. I have unlimited data storage, so there shouldn't be any drop off dates on documents sent to me or to my clients in the form of requests.
  • It has allowed me to share and request files that on other apps in the past didn't quite work.
  • It has been much more user friendly for my clients.
  • It allows larger files to be sent by e-mail as an attachment link to the Citrix ShareFile
I tried SmartVault that were not as user friendly as Citrix ShareFile. Plus SmartVault was laggy when it came to uploading and downloading of files. Cirtix ShareFile has great upload and download speed for documents and photos. But compared to eFileCabinet the $150 price tag each month is really high. I am getting eFileCabinet for $400 a year and it will still allow me to use Citrix E-Signature. So I save about $800 a year with that combination.
I have used Citrix ShareFile for two years and it has worked well. However I have another app that I have been using on my desktop, that I just switched to in cloud version. It will allow me to do what Citirx ShareFile does, and more, for about 60% less. That is a huge savings for me.

ShareFile Feature Ratings

Versioning
8
Document collaboration
8
Access control
8
File search
3
Device sync
7
User and role management
8
File organization
8
Performance
8
Reliability
8
Storage Reports
3

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