The Single Most Important Thing You Need To Know About CLARIZEN
December 14, 2018

The Single Most Important Thing You Need To Know About CLARIZEN

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Clarizen

Clarizen is used across our entire organization for client project management, project financial reporting, and time and expense reporting. We use it as a core project management tool for our professional solutions, as well as for internal projects and time management.
  • Highly customizable, can develop organization specific workflows, modules, etc.
  • Interface (in most instances) is easy to use. Timesheets, project details, and report modules are fairly easy to navigate and understand.
  • Good comms tools like discussions, group pages, automatic reminders and notifications.
  • Reports can be difficult and confusing to build, and don't have a lot of flexibility in terms of layout or formulas.
  • Expense reporting module is not user friendly, lacks ease of use of most competeing tools.
  • Mobile app is limited in functionality and difficult to navigate.
  • Integration with CRM and accounting tools can be difficult and costly, especially if you have customized your Clarizen build.
  • Increased accuracy in our resourcing forecasts, leading to more efficient utilization of staff based team members
  • Centralized communications around projects, reducing standing progress update meetings and comms
We've looked at tools to replace Clarizen, but we have customized Clarizen so much it would be difficult to transition to a new platform. Some of the features we appreciated in other tools we have looked at are built-in BI tools, improved financial reporting for projects, and more robust integrations with other tools. We've also been intrigued by other products like Domo because they are built with professional services organizations in mind, which isn't always the case with Clarizen.
Clarizen is great as a supplement to solid project planning, and can be utilized to foster collaboration between remote resources or teams. However, its project financial tracking functions aren't fully fleshed out, and its 'all-in-one' modules for things like time and expense reporting are lacking compared to competitors. Clarizen also doesn't have much in the way of built-in BI or analysis tools. My organization also struggled a lot with integrating Clarizen with our CRM and accounting tools. It is definitely not a plug-and-play integration.

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