Item: ClickUp
Rating: 9
Author: Mariah Milán

Overall Satisfaction with ClickUp

Use Cases and Deployment Scope

I use ClickUp to manage client and internal processes and projects for a creative marketing agency serving clients across web dev, ppc, seo, podcast production, etc. It's an integral part of my day-to-day workflow and keeps myself, my team, and leadership aligned on what's happening within our work space.

Pros and Cons

Pros

Keeps tasks organized
lets me see the status of a project at any given time
allows me to communicate easily with my team

Cons

Threaded chats can be bothersome - prefer not to have them split
would like some additional reporting options
would like ways to show appreciation for my team built in

Return on Investment

We are running 98 percent on time across projects
Client Deliverables are structured and branded
Client retention is up

Collaboration

Collaboration happens natively and intuitively in the ClickUp workspace. Comments with video and voice notes work extremely well in this environment. We utilize the standup feature daily. Also really appreciate the use of inline links to keep links labeled and organized making it easier for the team to follow directions. This tool keeps our team and our projects organized in an amazing way.

All-in-One Productivity Platform

We literally don't need any other tool because ClickUp has what we need to communicate and stay organized with our team. We don't need to utilize google chat or slack - everything stays right within the interface.

Usability

It can feel overwhelming to start, but once it's set up the way the user/company wants, it's incredibly versatile and well-suited to a multitude of use cases. Because it can be used in a variety of ways, it can also be set up and adapted for just about any use case. We have a great workflow set up.

Alternatives Considered

monday CRM
Asana
Slack

ClickUp offers more ways to set up a project. It's not just one or two ways - which makes it a bit more stealthy in its way to fit a variety of team sizes and project types. For us, having so many features within one tool makes it a no-brainer for our team.

Key Insights

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ClickUp go as expected?

I wasn't involved with the implementation phase

Would you buy ClickUp again?

Yes

Other Software Used

Google Workspace, Zoho Calendar, Zoho Mail

Likelihood to Recommend

ClickUp is very well suited for teams with a variety of projects - you can easily organize departments or various projects and create structure around just about anything. The interface is so diverse you can set things up just as you need. I also love that I can hold standups with my team, share my screen, record video and voice notes - all within the interface. I also create report templates in docs and those can be internal only or toggle to be client facing. There's so much room for customization within ClickUp.

ClickUp Feature Ratings

Comments

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ClickUp is An Excellent Tool for Project Management