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Great call center software
November 04, 2019

Great call center software

Katarína Kochláňová | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CloudTalk

CloudTalk has allowed us to create real-time analysis so we can track calls, customer requests, and speed up the decision-making process.
  • Integration with CRM tools.
  • Custom reports.
  • Automatic call distribution.
  • I didn't find any negatives about this software.
  • It's very convenient to use and saves time and effort.
  • It has sped up our decision-making process.
CloadTalk is a very intuitive and user-friendly software. The integrated dashboard helps to work more efficiently.

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

We are using it for integrating with our CRM system. It's easy to use, helpful, intuitive, and it has saved us lots of time.

CloudTalk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated