Item: CloudTalk
Rating: 9
Author: Diana Furikova

Use Cases and Deployment Scope

CloudTalk is a great communication tool that can be used for professional but also private usage. I have been using it for one month only but I haven't been facing any issues so far. The connection has been interrupted just a very few times and our clients are always audible. Therefore I would recommend it for the businesses that need to do a lot of calls.

Pros and Cons

Clear sound.
Possibility to hear the call again.
Easy to use.

I was not able to use SMS tools but I am not sure if it was CloudTalk's fault.

Return on Investment

Positive impact because of ability to call all the clients at a good price.

Alternatives Considered

I have been using WhatsApp quite often for private and sometimes professional usage and in the past Skype and ICQ. WhatsApp is for free but I would say that CloudTalk provides a higher quality while talking so if I should choose between them for messages is WhatsApp very easy to use but for calls, I would pick CloudTalk.

Key Insights

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

Other Software Used

Pipedrive, PrestaShop

Likelihood to Recommend

CloudTalk suits mostly businesses, where it is necessary do to a lot of calls on a daily basis and they are talking to customers in different countries. This app also suits companies that are dealing with cold calls... Maybe for the private usage, it's a bit less suitable as you need to pay for it but it is cool even for the private usage once you have it I guess.

Cool cold call with CloudTalk

Overall Satisfaction with CloudTalk