Cloudtalk is easier to use and cheaper than most
March 31, 2021
Cloudtalk is easier to use and cheaper than most
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with CloudTalk
We needed a call center functionality and software, not only for ease of use but also for reporting and day to day operations management. We currently on do inbound, but potentially may do outbound in the future. It's currently only being used by a few people in the tech support department. We provide tech support for seniors and others who have trouble navigating day to day digital tech, such as mobile phone settings, social media, emails, etc.
- Ease of use and user interface
- Mandatory yet simple call tagging
- Customization of caller profile fields
- Callback can be a bit annoying and hard to distinguish between if it's a callback or an incoming call. If we miss a call, we have it set to do an automatic callback, but if for whatever reason I don't want it to call back, and I click on the X when the callback starts, as far as I know there is no way to delete future callbacks for that particular call, as in override the system. It would be nice if there was a popup instead that was a reminder to callback, as opposed to just calling back and having the call popup, which then forces you to do something.
- Call flows could be made a little more intuitive
- Website fields should have darker borders to tell where the fields are
- It's been an economical way of starting our venture.
The first thing is cost. CloudTalk was a lot cheaper than others. The other thing I noticed is that there were a lot of unwanted or unnecessary features with the other ones that didn't really matter to us, but were more [than] able to ask a higher price per seat. However, the user interface was the major difference, with CloudTalk being so much simpler.
Do you think CloudTalk delivers good value for the price?
Yes
Are you happy with CloudTalk's feature set?
Yes
Did CloudTalk live up to sales and marketing promises?
Yes
Did implementation of CloudTalk go as expected?
Yes
Would you buy CloudTalk again?
Yes