My Experience with ConnectAndSell
June 25, 2018

My Experience with ConnectAndSell

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectAndSell

ConnectAndSell was primarily used by the new account sales team. It was a great tool for cold outreach, particularly being able to dial and connect quicker than if you were to be dialing by hand. It also had a cool feature that allowed you to change the phone numbers you were calling from so as to not seemingly over-inundate your prospects with dials from the same phone. Associates of the new account sales team were the primary users but Directors would also use the tool to target hard to reach prospects.
  • ConnectAndSell is a great tool for completing a sheer volume of dials across a short amount of time.
  • ConnectAndSell is pretty intuitive and does not take a lot of training or additional knowledge to be able to utilize the tool quickly.
  • ConnectAndSell also integrates well with Salesforce (and I'm sure other CRM tools) so you can upload call lists and easily record any interactions you have with prospects over the phone.
  • ConnectAndSell occasionally had an issue with crashing or not working properly. I would say that we experienced technical issues a few times a month.
  • ConnectAndSell is also pretty expensive per seat license. I think this might have been the biggest factor in my company deciding to use a different dialing software.
  • List loading was a pain as well as you had to scroll through everyone's lists in our company (we had 50+ pages to scroll through) before you could begin dialing, which started to become pretty time consuming.
  • ConnectAndSell positively impacted the output of our cold outreach over the phone and definitely made the lives of our associates easier.
  • ConnectAndSell was a huge contributor to our business as most of our sales comes from outbound cold calls and a majority of the associates utilize ConnectAndSell to connect with prospects and pitch them to schedule time.
  • ConnectAndSell had a greater impact for the top of the funnel than email and other mediums of outreach for our company.
Lightning has a better success rate for connecting (in terms of it takes less time to connect using Lightning) but Lightning was definitely using shadier connecting tactics and also required the user to be focused intently when it connected you with a prospect. When using lightning, you needed to immediately speak and know your talking points while ConnectAndSell gives you better time to prepare.
If your organization relies on outbound leads through cold calling, this is a great tool for you. ConnectAndSell definitely made the associate's jobs easier at our company and allowed them to produce greater output than they could have done manually without such a tool. This tool is less appropriate if cold calling isn't a big part of your company's lead generation efforts.

ConnectAndSell Feature Ratings

Contact preview
7
Dialer-CRM integration
9
Call notes & tags
6
Automatic call logging
6
Outbound dialing
10
Custom caller ID
5
Click-to-call
10
Recorded voicemail drop
5
Dialer contact import
5
Campaign & list management
7
Follow-up calls
3
Dialer reporting & analytics
7
Dialer compliance
5