Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ConnectWise Control is being used by our support staff to quickly and efficiently provide technical support to our customers.
- Desktop Collaboration
- File sharing
- Unattended desktop support
- I don't have any ideas for improvement.
- Positive impact is technicians and help desk are able to more quickly and efficiently assist customers.
I have used TurboMeeting, TeamViewer. ConnectWise Control leaves those other products in the dust. For us, LabTech did not replace any other products, it was our first step into RMM/PSA.