Item: ConnectWise ScreenConnect
Rating: 10
Author: Brett Davis

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Use Cases and Deployment Scope

ConnectWise is used by the IT and engineering departments to manage servers, support end users, configure desktop clients, and troubleshoot remotely after hours. We also use it when performing a remote installation of software which allows us to save on travel costs as well.

Pros and Cons

Pros

File transfers
Non network dependant connections
Scalability

Cons

Connection latency
The ability to push an installment without needing to touch the target machine
Renaming of clients post installation

Return on Investment

Increased efficiency
Improved up time for end users
Cost savings

Alternatives Considered

DameWare Remote Support and TeamViewer

ConnectWise allows for easier files transfers than TeamViewer and is far more reliable than DameWare. The cost difference is also a big factor when compared to both of the other products. They each have strengths and weaknesses but ConnectWise has turned out to be the best solution for our needs.

Likelihood to Recommend

ConnectWise is well suited to remote access because it is not network dependent. The ability to connect to one of my deployed devices with only an internet connection is critical to me and ConnectWise truly shines there. Having end users who travel a great deal for work means needing to be able to support them when off network and ConnectWise is a big help in that area.

ConnectWise ScreenConnect Feature Ratings

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ConnectWise gets the job done