CW Control has got your current solutions BEAT!
March 08, 2018

CW Control has got your current solutions BEAT!

Bill Artinger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control on over 1,400 machines and servers, workstations, laptops and the occasional mobile device across 50+ clients. It is our #1 go-to tool for remote-support and assisting our customers. We are an MSP and ConnectWise Control has been essential to our growth and has enabled us to connect with clients' computers and servers with absolute ease. A lot of additional features and add-ons have been excellent as well.

Pros

  • Value - for the price paid the features are unbeatable!!
  • Ease of use - a child can use it!
  • Scalability - easily scales from 10 machines to thousands

Cons

  • I would like the option to remove unused portions of the program(s). Things such as SSO, AD integration and the like are great to have, but if unused just create clutter and extra space
  • More extensions. Get developers more interested in making third-party integrations
  • CW Control has saved us thousands in time and travel. We no longer need to go to a client site if remote access is functioning.
  • We can have our 5 techs all working on 2-3 issues at once with CW Control, and this lets us get the best return on our employee investments
  • CW Control has enabled us to live up to our business model of customer first. With our quick connections and easy to use software we can help customers in a manner unlike we ever have before.
  • The cost of CW Control has paid us back 10-fold over the 2 years since implementation
ConnectWise Control is well-suited in an MSP environment or any other where remote access is essential. Offsite IT and work-from-home types will find this software instrumental to their success. It makes remotely administering PCs, Macs, and servers a breeze!

ConnectWise Control wouldn't be a good solution for in-house due to the cost of implementing and maintaining it. For in-house, much cheaper and simpler options can be thought out.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
8.9
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
6
Monitoring and Alerts
3
Multi-platform remote control
10

ConnectWise Control (formerly ScreenConnect) Support

Easy to get ahold of them. Quick answers, none of the "beating around the bush"
Very high uptime & availability. In 2 years only twice has there been an outage, and it wasn't Screenconnect is was a service THEY rely upon
Very easy to get answers from dumb to complex
Support cares about fixing the issue or pointing you in the correct direction
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - I have reported suspected bugs and feature requests to CW Control's support team and they have been excellent in handling both. They are receptive to community input and responsive to issues/concerns
When we joined the beta test group and UUXux discussions with the dev teams at CW Control we were given a behind the scenes pass to access the developers and ask questions, provide feedback and discuss features as well as future releases of Screenconnect. Excellent customer engagement and responsiveness to our wants & needs!!

Comments

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