ScreenConnect Product Endorsement
March 08, 2018

ScreenConnect Product Endorsement

Craig Chawner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control to assist clients installing client software, troubleshoot network issues and identify UI issues. We also use it to perform monthly backups of databases that need to be done manually and use the file transfer function to gain configurations and log files from a clients environment. It has also been helpful in doing server reboots. We also utilize the screen capture and chat functions so we can run multiple sessions simultaneously.

Pros

  • Easy to connect to remote system using support tab with code
  • Full client install fast and easy and not many security warnings during install process
  • Ability to send and receive files

Cons

  • Sending and receiving files can be slow at times
  • We have been able to standardize on this single tool and it it is easy to deploy and support.
  • Response to time when when need to connect to clients' machines is faster and easier
Easier to deploy and more cost effective than the other solutions we looked at.
The quick remote access via support mechanism. It does not take long to get connected to a user's computer. The ability to change the screen resolution is great on the fly and simple just to get a specific detail that may not be distinguishable in the default setting. Also the cost per seat is reasonable and the pricing model suits the small to medium business model.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
7
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
8
Initiate remote control from mobile
8
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
8
Annotations
7
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

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