Item: ConnectWise ScreenConnect
Rating: 10
Author: Craig Chawner

Use Cases and Deployment Scope

We use ConnectWise Control to assist clients installing client software, troubleshoot network issues and identify UI issues. We also use it to perform monthly backups of databases that need to be done manually and use the file transfer function to gain configurations and log files from a clients environment. It has also been helpful in doing server reboots. We also utilize the screen capture and chat functions so we can run multiple sessions simultaneously.

Pros and Cons

Easy to connect to remote system using support tab with code
Full client install fast and easy and not many security warnings during install process
Ability to send and receive files

Sending and receiving files can be slow at times

Return on Investment

We have been able to standardize on this single tool and it it is easy to deploy and support.
Response to time when when need to connect to clients' machines is faster and easier

Alternatives Considered

Team Viewer, Citrix Essentials and LogMeIn Rescue

Easier to deploy and more cost effective than the other solutions we looked at.

Other Software Used

QuickBooks Premier, Microsoft Office 365, Fortinet FortiGate, SonicWall TZ

Likelihood to Recommend

The quick remote access via support mechanism. It does not take long to get connected to a user's computer. The ability to change the screen resolution is great on the fly and simple just to get a specific detail that may not be distinguishable in the default setting. Also the cost per seat is reasonable and the pricing model suits the small to medium business model.

ScreenConnect Product Endorsement

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)