ConnectWise Control - In the I.T. Industry
March 08, 2018

ConnectWise Control - In the I.T. Industry

Darin Haysley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use Connectwise Control to quickly and easily provide remote technical support our client's computers and servers. The software is normally deployed via Group Policy to the devices and is much easier to use than MS Remote Assistance. We also use it to run quick command line tools that do not require disturbing the end user. This is a great plus for us!
  • Easy deployment either by manual installation for a one-off installation or to an entire company via Group Policy.
  • Extremely easy to upgrade the client software as new versions become available. It can either upgrade automatically or you can control the upgrade process with a few clicks.
  • The remote command line tool is a valuable asset to ConnectWise Control; allowing us to run commands without disturbing the end user.
  • Many great add-ons are available to extend the functionality of ConnectWise Control.
  • Remote support functionality for providing technical assistance to a new client or to a user that does not want the software permanently installed on the computer.
  • Meeting functionality to provide screen sharing during a meeting for an impressive presentation.
  • The only thing that I would recommend is a better interface for changing backend options for the software. An add-on interface is provided for making backend changes to the configuration but it can be confusing at times on how it will affect the overall functionality. For companies that may not have technical support on staff to manage the product, they might forgo any enhancements that may be beneficial. For example, turning on remote printing, extending the command line timeout and increasing the thumbnail preview size.
  • Quickly provide support to your clients without the need to go onsite.
  • Multiple sessions allow you to work on more than one workstation at a time. This is especially useful if you are doing the same task on multiple machines. This saves you time and your client's money.
The other products a good tools too, however the pricing model for ConnectWise Control is much more competitive and the support team is outstanding. It is rare that we run into an issue with the product, but when we do they are always on top of the issue.
ConnectWise Control is an excellent alternative to using a VPN. A VPN can be slow for older software that needs to transfer large amounts of data. Since ConnectWise Control can be LDAP / Active Directory integrated access to specific computers can be controlled to only allow the end user to access specific computers. This can also be controlled by built-in security but LDAP prevents the user from needing to remember another username/password. If you have an extremely slow Internet connection, using any remote software may be troublesome. Though ConnectWise Control does allow for reducing colors and resolution to help mitigate these issues, it can still be frustrating. This issue is not isolated to ConnectWise Control, but all remote software. If you are running a slow DSL connection, the remote software may not be suited for you or your company.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
9
Instant message
9
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Centralized management dashboard
10
Session record
7
Annotations
9
Multi-platform remote control
10