My thoughts on ScreenConnect
March 06, 2018

My thoughts on ScreenConnect

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Our organization currently has 3 offices in different locations and several other remote employees. ScreenConnect allows my team to easily access their machines to perform troubleshooting tasks and execute solutions in real time. The value has been immense. We came from LogMeIn and honestly, there's no comparison. LogMeIn is more restrictive, more expensive, and more clunky. ScreenConnect will continue to have my business.
  • Remote Access - Very easy to access remote employees when necessary.
  • File Transfer - If full remote access is not needed, having the capability to transfer files from one server or computer to another remotely is invaluable.
  • Unlimited Machines - The fact that I can put any machine in any of our offices into ScreenConnect and do so so easily is a huge win for them.
  • I honestly don't have any negative feedback. Wish list item would be to let me have more technician seats for the same money, but that's pretty silly and unrealistic.
  • It allowed me to drop LogMeIn and save my organization money.
  • It increase our remote efficiency.
As mentioned earlier, ScreenConnect is better than LogMeIn in every way. Cost, usability, and scalability aren't even close.
I believe these were mentioned in a previous portion of the review, but the ease of use, accessibility, and overall simplicity of the program make it excellent for us.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
Not Rated