ConnectWise formely known as ScreenConnect formerly known as LabTech formally known as Prince
March 16, 2018
ConnectWise formely known as ScreenConnect formerly known as LabTech formally known as Prince
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
I am using it for remote support for multiple properties. It helps me be able to handle issues quickly and securely while not on site.
- Remote Connection is great
- The web-based interface makes it very versatile, can access my end devices anywhere as long as I have a connection
- It is very easy to organize my properties and create custom DL packages
- I would like to not have to pay to have more concurrent sessions
- There should be keyboard shortcut to switch between screens easily. Right now it is a pain to either have to move back and forth, or use a small dual
- Speeds on Server OSs seem to be slow
- I would like to see more options for remote non-contact support. The CMD is great, but it would be nice to have more than just CMD
- Increased efficiency for myself. It saves a ton of time, and is much easier for me to work from my desk than having to be desk-side with an end user
- ROI has been great. The product is cheap enough for a single user that I can easily justify the expense. One emergency call with system downtime is enough to pay for the entire year
- Tickets are getting closed much faster because I can access, diagnose, and correct without having to leave my desk.
I have used many other screen sharing options, and I have enjoyed ConnectWise the most. The web-based, fast connections, unattended access, and easy installation has set ConnectWise apart from other options like TeamViewer/LogMeIn/Join.me. The price of ConnectWise and ease of use/administration was why I decided to go with it. There are not many things that I am unhappy with on the platform.