ConnectWise Control, a simple way to remotely access machines.
October 16, 2018

ConnectWise Control, a simple way to remotely access machines.

Steve Radabaugh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I use ConnectWise Control to give me remote access to servers that I manage without opening a port on the firewall for RDP.

Pros

  • ConnectWise Control is super easy to use to get into a computer that I have the agent running on.
  • ConnectWise Control makes setting up help sessions really simple where I can just have a client go to a certain URL, type in a code and allow me to control their screen.
  • ConnectWise Control has a very reasonable price.

Cons

  • The only thing I don't like about ConectWise Control is that it's so integrated into the ConnectWise RMM tool and I can't use it to replace TeamViewer with my other RMM.
  • Because I pay so little for Connect Wise Control, I really only need to use it once a month to make it have a positive ROI.
I like ConnectWise Control much better than TeamViewer. Partially because the agent that's on the client's machines doesn't bug them. I like that it can black out the remote screen so if I'm working in a server, people on site don't panic when they see the mouse moving.
It's really well suited when you need to leave it set up to access machines that you don't want a full RMM deployed on. It's also great for doing one off remote trouble shooting scenarios.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
7
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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