ConnectWise Control Review
October 17, 2018
ConnectWise Control Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use it in a support capacity to manage and maintain client systems that require consistent support from us.
- Connecting to client systems is easy
- Managing and tracking what is done to clients systems is available
- Organizing connected clients and setting user access to specific clients is intuitive and incredibly manageable
- Some of the plugins can be hard to use
- There are endless customization options, but the sheer amount makes it tedious to change logos, colors, ect. as needed for company needs
- The need to install a third party tool to connect to sessions causes some people to distrust the software
- There is greatly increased effieciency when having multiple sessions open
- It completely eliminates the need to make client site visits for 90% of issues
- The add-on to allow command line interface access from the management console is fantastic for command line use without a need to actually log into the system.
ConnectWise Control is the best priced software for the amount of features it has. It provides stability and consistency of higher priced options, but doesn't cost as much.