ConnectWise Control Review
Tyler Despain | TrustRadius Reviewer
October 17, 2018

ConnectWise Control Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use it in a support capacity to manage and maintain client systems that require consistent support from us.
  • Connecting to client systems is easy
  • Managing and tracking what is done to clients systems is available
  • Organizing connected clients and setting user access to specific clients is intuitive and incredibly manageable
  • Some of the plugins can be hard to use
  • There are endless customization options, but the sheer amount makes it tedious to change logos, colors, ect. as needed for company needs
  • The need to install a third party tool to connect to sessions causes some people to distrust the software
  • There is greatly increased effieciency when having multiple sessions open
  • It completely eliminates the need to make client site visits for 90% of issues
  • The add-on to allow command line interface access from the management console is fantastic for command line use without a need to actually log into the system.
ConnectWise Control is the best priced software for the amount of features it has. It provides stability and consistency of higher priced options, but doesn't cost as much.
ConnectWise is great when you have multiple client sites in need of remote support and servers in need of consistent remote management. It's great for supporting new clients and temporary systems as well. It's best when you have 10 or more systems that need to be remotely managed and you need to be able to keep multiple sessions open at a time.

It's not well suited for managing only 2 or 3 remote systems.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
10
Initiate remote control from mobile
7
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated