Item: ScreenConnect
Rating: 7
Author: Colette Perry

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Use Cases and Deployment Scope

I use ConnectWise Control to access client's computers and work with them to resolve issues within their accounting software. I also use it as a training tool.

Pros and Cons

Pros

It is secure.
It has real time speed when working remotely. Does't have a lag or hesitation as with other remote programs.

Cons

It is difficult to use. Hard to understand how to save a client connection.
Difficult to log off a client's computer.
Naming of instructions or objective should be rewritten to a simpler, clearly understood command, such as 'To connect to a remote computer', "To save a client connection for future use', "Remote access for others'.......
Instructions and help features are difficult to understand.
Search engine to find the link to connect is difficult to locate on the web.

Return on Investment

Have not used it to improve my business due to the difficulty of use.
Would like it to be more user friendly where my staff could use it more often with our clients.