Remote Connect
October 17, 2018
Remote Connect
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
I use ConnectWise Control to access client's computers and work with them to resolve issues within their accounting software. I also use it as a training tool.
- It is secure.
- It has real time speed when working remotely. Does't have a lag or hesitation as with other remote programs.
- It is difficult to use. Hard to understand how to save a client connection.
- Difficult to log off a client's computer.
- Naming of instructions or objective should be rewritten to a simpler, clearly understood command, such as 'To connect to a remote computer', "To save a client connection for future use', "Remote access for others'.......
- Instructions and help features are difficult to understand.
- Search engine to find the link to connect is difficult to locate on the web.
- Have not used it to improve my business due to the difficulty of use.
- Would like it to be more user friendly where my staff could use it more often with our clients.
LogMeIn is more user friendly. Alerts and stops hackers.