Simply Better...
October 18, 2018

Simply Better...

Daniel Cauley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use it to manage our clients with remote support and un-attended support. It lets us be everywhere at once when our clients call. We use it everywhere from as MSP work to break fixes.
  • Dynamic bandwidth adjustment to scale with the amount of bandwidth required
  • Easy unattended support
  • Unlimited endpoints!!! MOST IMPORTANT!
  • Auto power rules to allow for no sleep or hibernate when doing unattended support.
  • No press and hold mouse pop-ups on mobile app, sooooo annoying.
  • Low bandwidth color mode not just black and white.
  • We have been able to serve more clients daily
  • Lower our costs to our clients by removing drive time and gas
  • Best for unattended support because of unlimited endpoints
  • Not as good for businesses to remote in as a remote office

ConnectWise Control Feature Ratings

Screen sharing
6
File transfer
9
Instant message
3
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
10
Initiate remote control from mobile
5
Remote management of servers & workstations
8
Remote Active Directory® management
7
Centralized management dashboard
5
Session record
6
Annotations
5
Monitoring and Alerts
6
Multi-platform remote control
9