Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use it to manage our clients with remote support and un-attended support. It lets us be everywhere at once when our clients call. We use it everywhere from as MSP work to break fixes.
- Dynamic bandwidth adjustment to scale with the amount of bandwidth required
- Easy unattended support
- Unlimited endpoints!!! MOST IMPORTANT!
- Auto power rules to allow for no sleep or hibernate when doing unattended support.
- No press and hold mouse pop-ups on mobile app, sooooo annoying.
- Low bandwidth color mode not just black and white.
- We have been able to serve more clients daily
- Lower our costs to our clients by removing drive time and gas