Great Product that has saved us countless hours.
Aaron Deeds | TrustRadius Reviewer
October 30, 2018

Great Product that has saved us countless hours.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise to guide our new clients on how our system works. Also, we use the software to trouble shoot problems our clients are facing. It was an easy process to get started with ConnectWise. It only took me about an hour to get all our support reps set up and ready to help our clients.
  • Fast setup for clients
  • Clients are connected in minutes
  • Fast setup for our support reps
  • It's a little too expensive per license. You have to pay per user and that becomes a problem when 99% of the time you only need one license but you'll have to buy more if you have two people that need it at one time.
  • Our support reps used to spend hours trying to fix simple problems over the phone but now problems are fixed in minutes.
  • We save time for our clients so they can get back to their jobs much quicker. This make us look more competent as a company.
This is the first time we have used a product like this.
Being able to see what's happening on a client's computer is much easier than having someone that is technically challenged try to describe what they are seeing. We have solved MANY problems by just seeing their screen and fixing a simple problem that would have taken an hour if we were to troubleshoot with the person attempting to describe the problem over the phone.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10