Affordable and reliable. It just works!
John Vaughan | TrustRadius Reviewer
October 30, 2018

Affordable and reliable. It just works!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use it to remotely assist students, faculty, and cooperating teachers with our online assessment system.
  • Reliable - the service has always been up when we need it
  • Easy to get our users to connect (which have a variety of technical skill levels)
  • Stays connected after reboot
  • Easy to permanently install and remove as needed for unattended access
  • Linux compatible!
  • Connecting to mobile devices is clunky -- i.e. having to install the app, then press screen record and cast to ConnectWise (not really on Connectwise though since there are limitations in the mobile OS's).
  • Would be nice to have an executable that you can leave on the person's desktop, click when needed, and have it connect. A user initiated session.
  • Reduces time to resolve issues
  • Prevents our users from having to come see us in person
  • Enables a way to work collaboratively when needed
We tested several competitors and selected ConnectWise because the instructions for the end user were the clearest. If you can't get your users to connect, it doesn't matter how good the remote screen sharing software is!
Well suited for troubleshooting website-driven applications remotely, both to identify user error and system issues.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
7