A simple and affordable remote management solution
November 06, 2018

A simple and affordable remote management solution

Greg Softing | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise Control provides our technology department with the management solutions for our district's Windows client computers. It gives us the ability to jump on mid-session, without interrupting the active user with remote desktop, so we can provide quick remote support to clients across our school district. Client computers might fall under the responsibility of multiple technicians for different reasons and the LDAP authentication makes it easy to make sure that technicians have access to the correct machines. If any of our staff are off premises/traveling for something like professional development ConnectWise Control allows us to still provide quality remote support without any extra headaches.

Pros

  • Easy to enroll new computers either manually or by group policy
  • Affordable compared to similar solutions

Cons

  • Requires a stable internet connection on both ends, no options for negotiating LAN connections when possible.
  • Increases efficiency by reducing time wasted traveling or connecting with other methods.
  • Collaborative options when working with clients or other technicians
  • Cost
Relatively straightforward deployment with decent scalability options in your environment.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
9
File transfer
8
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
8
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
7
Session record
Not Rated
Annotations
5
Monitoring and Alerts
5
Multi-platform remote control
7

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