Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ConnectWise Control provides our technology department with the management solutions for our district's Windows client computers. It gives us the ability to jump on mid-session, without interrupting the active user with remote desktop, so we can provide quick remote support to clients across our school district. Client computers might fall under the responsibility of multiple technicians for different reasons and the LDAP authentication makes it easy to make sure that technicians have access to the correct machines. If any of our staff are off premises/traveling for something like professional development ConnectWise Control allows us to still provide quality remote support without any extra headaches.
- Easy to enroll new computers either manually or by group policy
- Affordable compared to similar solutions
- Requires a stable internet connection on both ends, no options for negotiating LAN connections when possible.
- Increases efficiency by reducing time wasted traveling or connecting with other methods.
- Collaborative options when working with clients or other technicians
- Cost