ConnectWise Control (formerly ScreenConnect) Review
Markus Bertignoll | TrustRadius Reviewer
November 06, 2018

ConnectWise Control (formerly ScreenConnect) Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control on our day to day customer and user support. It helps us support our users around the world.
  • It's easy to connect for users without the software already installed
  • Clear and easy licensing
  • Helpful addons
  • Remote control of mobile devices
  • Multitenant on mobile devices
  • Remote execution of cli commands
  • It increased the efficency of our technicians
  • It raised the customer satisfaction
  • Less software cost for remote support
We selected ConnectWise Control for it's easy licensing model, because it is easy to use, has a fast remote connection, and has good remote support for our customers. We also evaluated TeamViewer, LogMeIn, Bomgar, and other competitors, but ConnectWise Control fits perfectly our needs. Also the possibility to create and manage online meetings is a great feature for our users.
ConnectWise Control very well suited in almost any IT support and consulting context. It features all you need to support your users on workstations and laptops, although it lacks a bit of support for your mobile users. Also for casual support on devices without the host software installed the connection is easy for your customers.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
9
Instant message
8
Over-the-Internet remote session
9
Initiate remote control from mobile
6
Remote management of servers & workstations
9
Multi-platform remote control
9