Item: ConnectWise ScreenConnect
Rating: 10
Author: Markus Bertignoll

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Use Cases and Deployment Scope

We use ConnectWise Control on our day to day customer and user support. It helps us support our users around the world.

Pros and Cons

Pros

It's easy to connect for users without the software already installed
Clear and easy licensing
Helpful addons

Cons

Remote control of mobile devices
Multitenant on mobile devices
Remote execution of cli commands

Return on Investment

It increased the efficency of our technicians
It raised the customer satisfaction
Less software cost for remote support

We selected ConnectWise Control for it's easy licensing model, because it is easy to use, has a fast remote connection, and has good remote support for our customers. We also evaluated TeamViewer, LogMeIn, Bomgar, and other competitors, but ConnectWise Control fits perfectly our needs. Also the possibility to create and manage online meetings is a great feature for our users.

Other Software Used

TeamViewer, LogMeIn Rescue, Bomgar Remote Support Software

Likelihood to Recommend

ConnectWise Control very well suited in almost any IT support and consulting context. It features all you need to support your users on workstations and laptops, although it lacks a bit of support for your mobile users. Also for casual support on devices without the host software installed the connection is easy for your customers.

ConnectWise ScreenConnect Feature Ratings

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ConnectWise Control (formerly ScreenConnect) Review