Connectwise Control - The best balanced remote access for the best price.
November 06, 2018

Connectwise Control - The best balanced remote access for the best price.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Connectwise Control is used many times a day to repair issues on client computers and assist users with problems they have on their PCs. We also administer it for our clients that need remote access to their own PCs. It makes it extremely quick to address problems without the cumbersome issues introduced by competing products we have used in the past.
  • Rapid remote access
  • Quick access to transfer files.
  • Flexible controls
  • Security options (ability to prompt user for consent)
  • Ability to control look/feel of the application
  • Confusing initial page for users.
  • Rapidly reduced time to connect to PCs and resolve issues.
  • Ability to connect to up to 10 PCs at once allows massive improvements in efficiency.
  • Ease of deploying the software saves huge amounts of time.
Connectwise Control is orders of magnitude cheaper than LogMeIn while having all the features we need from both LogMeIn Central and LogMeIn Rescue. It also doesn't have the obnoxious issues experienced with TeamViewer. After 50% price increases year over year with LogMeIn, we migrated our 500 users over to Connectwise Control and never looked back!
Connectwise Control is best suited for environments where you have control and trust of the PCs/users machines being administered. It's not appropriate for use in environments where multiple prompts for consent are needed as the feature currently does not exist in the product. It's by far the easiest to use remote access software our company has ever had the pleasure to use.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Monitoring and Alerts
Multi-platform remote control