ConnectWise Control is the best and easiest remote control software.
November 12, 2018

ConnectWise Control is the best and easiest remote control software.

Barry Martin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We currently use ConnectWise Control to support end users inside and outside of the company walls. It helps us provide quick and easy support to a wide range of users of different experience levels.
  • It is easy to set up. It sets up quickly.
  • The toolset within the product is great. I can transfer files quickly. I can reduce the quality of the remote screen to speed up the session on a slow link.
  • I like the ability to control the user security. I can restrict what sessions each login can see.
  • I have not found any missing features yet.
  • Because the tool is so easy to use and quick to set up, it makes the support people very efficient. That has a positive impact on our ROI.
ConnectWise Control is at feature parity with all of the other tools.
If you need to provide remote support, ConnectWise Control is a great product to make that happen.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
10
Multi-platform remote control
Not Rated