ConnectWise Control is Awesome
Updated November 09, 2018

ConnectWise Control is Awesome

Jim Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise Control allows me to manage a large number of computers in my organization from a central office. I have unattended access installed on around 50 machines and create several ad-hoc sessions per day. We have 10 offices in my company and 90% of the little problems that pop up on a daily basis I am able to address remotely without the need to drive to my other locations. This is a huge time and resource saver for me.

Pros

  • Installation is simple and there are multiple ways to connect.
  • The file transfer utility is fast and straightforward. This is very important for keeping multiple installation files and print drivers centrally located without the need to re-download on the client machines.
  • The ability to group machines by location has been a huge help and the ConnectWise support is top notch.

Cons

  • The messaging app seems a little cumbersome, though I do not use it often, I am generally on the phone with the client.
  • Able to provide support without the need of traveling to a remote site, saves large amounts of time. Makes me more efficient.
  • The ability to have multiple sessions running concurrently upgrades my efficiency.
TeamViewer is overpriced and must be upgraded to work everytime a new version is released. Also, the client-side install is kind of heavy. FixMe.IT does not support MAC OS. Splashtop seemed very slow compared to other remote access programs.
ConnectWise Control works well as an unattended product on the client side and makes me as an IT Specialist much more efficient. It is better and much more cost effective than many other Remote Access programs I have used in the past. The client-side installation has a very small footprint as opposed to some other access. Also, the ability to access MAC OS makes it better than products such as "FixMe.IT"

ScreenConnect Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

Using ConnectWise Control (formerly ScreenConnect)

1 - IT Specialist for a large local Real Estate company.
1 - I am the only person that supports the software, I am an IT Specialist.

Comments

More Reviews of ScreenConnect

  1. Home
  2. Remote Desktop Software
  3. ScreenConnect Reviews
  4. User Review of ScreenConnect