ConnectWise Control is like Sitting Beside Your Customer
November 17, 2018
ConnectWise Control is like Sitting Beside Your Customer
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
It is currently used to provide immediate support to organizations to which we provide managed IT services. It is used by our support team and it allows us to directly monitor the computers we manage and provide immediate support to end users.
- When a user requests support, we can immediately contact them and see, in real time, what they are trying to accomplish.
- ConnectWise Control allows us to interact with the computer as if we were sitting in front of it. Any requests for elevated permissions can be accepted by a support tech. Credentials can be stored and entered automatically.
- ConnectWise Control can be installed on machines for remote access to servers for after-hours maintenance, enabling our customers to continue work the next day without any downtime.
- Work with WatchGuard to allow control over their devices.
- Better storage of credentials for iPad and iPhone.
- Reduced costs and travel to remote customer locations.
- Removed any delay due to travel time.