Use ConnectWise to empower your technical resources and enhance your service offerings. | TrustRadius

Use Cases and Deployment Scope

ConnectWise (CW) is used for remote control of technology for our customer base. Being in the DMV (District, Maryland, VA) area it's not always easy to dispatch and engineer for a site visit. CW gave us the flexibility of assisting the customer in a quicker manner and better allocating our resources to other tasks.

Pros and Cons

Ease of use.
Low impact to the end user environment.
The O & M of the product itself is nominal.

More flexible port/protocol options (firewalls are squirrely).
Better multiple session management is always a good thing.
Better execution on tablet devices.

Return on Investment

Speed of access.
Only limited by communications.
Better resource utilization.

Other Software Used

Microsoft 365 Business, AWS Cloud9, HID Global (formerly ActivIdentity) ActivID Authentication Server (formerly 4TRESS)

Likelihood to Recommend

We have a couple of customers with air-gapped networks that has proved a challenge to roll this suite into.