Great software for IT technicians
May 15, 2019

Great software for IT technicians

scott klarr | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Connectwise Control allows me to not only remotely manage servers and devices within my company but also provide remote support for our customers.

Pros

  • Easy to use
  • Fast and reliable remote connection
  • Affordable

Cons

  • Honestly, I do not have any complaints about this software.
  • The floating license model makes it cost effective to manage many endpoints with many technicians who aren't necessarily working at the same time.
  • The extra layer of access to virtual servers (on top of vsphere) gives extra piece of mind for being able to fix problems quickly.
Initially, the biggest reason I chose to use (at the time) Screen Connect was due to the price difference between it and the competitors. It has since evolved into a product that I would choose based on price AND function.
From the mobile support and floating license structure to self-hosted and white label options, I believe Control can be well suited for any type of remote control use scenario. The feature set of the software is always being added to and made even better.

ScreenConnect Feature Ratings

Remote Administration
9.7
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
9
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

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