Quick, easy, inexpensive remote connectivity
May 15, 2019

Quick, easy, inexpensive remote connectivity

Bruce Meyer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I use Connect Wise Control to support 25-50 client sites and about 100 users. They use a specific accounting system called Passport Software and other software products. I like that CWC provides instantaneous connectivity, easy and flexible installation, and convenient account management. I have used other remote connection products in the past, and this has been the best so far. It is very competitively priced and handles all of my remote support needs. Data transfer does not seem to be quite as prompt as other products but is still pretty good. I would recommend it to any hardware or software support professional.

  • Near instantaneous connection.
  • Easy and flexible installation options.
  • Very competitive price.
  • Convenient account management.
  • Offers continuous connectivity, single session, or broadcast meeting options.
  • File transfer rate could be improved.
  • ROI is dramatically better than other current alternatives.
  • Multiple sessions allow me to look at two or more machines at a time.
  • Fast connection time is really nice.
Much better pricing, faster connectivity, and easier login.
CWC works really well for software support, my primary job function. A number of hardware vendors that I work with use it as well. It also works well for meetings and training.

ConnectWise Control Feature Ratings

Screen sharing
File transfer
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated