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ConnectWise Control Review 44 of 596
ConnectWise Control Review: "Quick, easy, inexpensive remote connectivity"
https://www.trustradius.com/remote-desktopConnectWise Control (formerly ScreenConnect)Unspecified8.6911101
Bruce Meyer profile photo
May 14, 2019

ConnectWise Control Review: "Quick, easy, inexpensive remote connectivity"

Score 9 out of 101
Vetted Review
Reseller
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I use Connect Wise Control to support 25-50 client sites and about 100 users. They use a specific accounting system called Passport Software and other software products. I like that CWC provides instantaneous connectivity, easy and flexible installation, and convenient account management. I have used other remote connection products in the past, and this has been the best so far. It is very competitively priced and handles all of my remote support needs. Data transfer does not seem to be quite as prompt as other products but is still pretty good. I would recommend it to any hardware or software support professional.

  • Near instantaneous connection.
  • Easy and flexible installation options.
  • Very competitive price.
  • Convenient account management.
  • Offers continuous connectivity, single session, or broadcast meeting options.
  • File transfer rate could be improved.
  • ROI is dramatically better than other current alternatives.
  • Multiple sessions allow me to look at two or more machines at a time.
  • Fast connection time is really nice.
Much better pricing, faster connectivity, and easier login.
CWC works really well for software support, my primary job function. A number of hardware vendors that I work with use it as well. It also works well for meetings and training.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
9
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated